The project will work to promote active inclusion by working with the financially excluded by concentrating on the most vulnerable in our community. The benefits caseworker will work face to face, over the phone and digitally to provide clients with advice and ongoing support to increase their income (via benefit applications, budgeting and financial
capability), thereby improving their wellbeing and reducing anxiety. This will empower people to take control of their situation, preventing problems escalating in the future and giving them the financial confidence to move forward and live independently