Due to government guidelines we have closed our drop in service and face to face appointments from 23rd March 202 until further notice across all of our sites. (reviewed 20/4/2020)

We are conducting all of our services over the telephone until further notice.

For help and advice please use our other channels:

Adviceline: 0808 278 7904 (Mon-Fri, 9am-5pm) (Freephone)

• Provides a first point of contact for information and guidance on a wide range of matters.
  If you need more in-depth advice (e.g. debt or welfare benefits) advice staff will book an appointment with an adviser specialising in that area.

Consumer service: 0808 223 1133 (Mon-Fri, 9am-5pm) (Freephone)

• We can help with: Advice on issues with goods and services you’ve bought, Reporting problems to Trading Standards, Etc.

Help to Claim (Universal Credit support): 0800 144 8 444 (Mon-Fri, 8am-6pm) (Freephone)

• We can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Get help with online scams: 0808 250 5050 (Mon-Fri, 9am-5pm) (Freephone)

Polish Helpline: 03444 847 6128

Webchat: https://www.citizensadvice.org.uk (Mon-Fri, 10am-4pm)