Shine Lincolnshire


Useful information and contacts

When you are struggling with your mental health it can be an overwhelming task working out where the best place for you to access help may be. Here at Shine, we want to make this a little easier for you with a list of useful support numbers. Although we try to keep this as up to date as possible, please refer to the organisation websites for further information, criteria and opening times.

Quick Access
24/7 Crisis Support

If your mental or emotional state quickly gets worse or deteriorates, this can be called a ‘mental health crisis’. In this situation, it is important to get help quickly. The mental health helpline have dedicated local staff to support you to access the help you need.

TEL :  0800 234 6342 (24/7)

Eligibility: 18+

The Samaritan’s offer a safe place for anyone of any age to talk at any time about whatever’s getting to you. They won’t judge you or tell you what to do, they’ll listen to you.

You can contact them for free by phone, online chat, email and letter and they have a Welsh speaking service too. This service has no religious link, their name is purely coincidental.

TEL : 116 123 (24/7)

Email: [email protected]

Post: Freepost Samaritan’s Letters

Eligibility: All Ages


Campaign Against Living Miserably (CALM) is for anyone over 15 years of age that is struggling. Their website offers advice about issues you might be facing and their stand against suicide. They offer free, confidential chats online or on the phone, every single day of the year. No matter what.

TEL :  0800 58 58 58  (5PM – Midnight |  365 Days)

Eligibility: 15+

Lincolnshire Talking Therapies, previously Steps 2 Change, is a free NHS self-referral service for those 16+. If you feel you are suffering from a common mental health problem, are experiencing life-changing events or everyday life stress you can refer on their website, request a form over the phone or ask your GP to refer you, following which you will discuss the best form of therapy with a professional to suit your needs.

TEL : 0303 123 4000
(request a form)

Email: [email protected]
(referral form)

Eligibility: 16+

Website:  Click Here

Amparo provides support to anyone who has been affected by suicide. The service is free and confidential and can provide emotional and practical support. Visit their website for further information and for a referral form for yourself or for someone you are supporting.

TEL : 0330 088 9255

Email: [email protected]

Eligibility: Anyone impacted by suicide

Website:  Click Here

Age UK’s Advice Line is a free, confidential, national telephone service for older people, as well as their families, friends, carers and professionals. Call this line for everything from feelings of loneliness to information on benefits or hospital stays. If they can’t help, they’ll direct you to the best place to go for further support and advice.

TEL : 0800 678 1602

(8am-7pm | 365 days)

Eligibility: 50+ or family, carers, friends, professionals of.

Age UK Website


The Silver Line Helpline, run by Age UK, is a free telephone service specifically for older people aged 55 and over. Whether you’re feeling lonely, need to access support or just want to chat, their friendly team is ready to answer your call 24 hours a day.

TEL :0800 4 70 80 90

Eligibility: 55+

Silver Line Website

Developed by veterans for veterans, Op COURAGE provides specialist care and support for those due to leave the Armed Forces, reservists or those that have already left. Veterans, their families or other health professionals can refer, or self-refer to services by email or telephone. They also offer an emotional support phone line.

TEL : 0300 323 0139

(Emotional Support Line)

TEL : 0300 323 0137

EMAIL : [email protected]

Eligibility: Veterans & families

Op COURAGE Website

Survivors UK provide a national webchat and text service, and individual and group counselling for boys, men and non-binary people aged 13+ who have experienced unwanted sexual activity (such as words, images, touch, sexual violence) at any time in their lives. They also offer emotional support through the justice system, support for friends and families of survivors, and training for professionals and organisations.

TEL : 020 3322 1860 (Text Line)

Survivors UK Webchat (12-8PM Daily)

Survivors UK Website

EMAIL : [email protected]

Eligibility: 13+

MindOut is a mental health service run by and for lesbian, gay, bisexual, trans, and queer (LGBTQ) people. It is based in Brighton but offers online and telephone support and information to over 18’s nationally, in association with ‘Switchboard’.

TEL : 01273 20 40 50

Switchboard Website (Online Chat | Times Vary)

MindOut Website (Online Chat | 7PM – 9:30PM | Mon-Thurs)

EMAIL : [email protected]

Eligibility: 13+

A charity that support LGBTQ+ young people aged 16-25 at risk of, or experiencing, homelessness, or living in a hostile environment. Their website provides information and advice around seeking help for homelessness or emergency accommodation as well as online chat and signposting to other support services.

TEL : 020 7831 6562

akt Website

EMAIL : [email protected]

Eligibility: 16-25 Years

Provide support and assistance to anyone suffering, fleeing or impacted by Domestic Abuse in Lincolnshire. They have a phoneline and secure email system and work with LDASS (see below). Their refuge can also be contacted on the same number 8.30am-7pm Mon-Fri and 10am-5pm on Saturdays.

TEL :  01522 510 041 (9AM-5PM | Mon-Fri)

EDAN Lincs Website

EMAIL: [email protected]

Lincolnshire Domestic Abuse Specialist Service (LDASS) provide information, advice and support to individuals and families experiencing domestic abuse or can help if you know someone that is. Their website offers online chat and self-referral.

TEL : 01522 510 041 (9AM-5PM | Mon-Fri)

LDASS Website

EMAIL: [email protected]

A national domestic abuse charity with a 24 hour helpline, online chat and British Sign chat. Access their website for further information and support around domestic abuse.

TEL : 0808 2000 247  (24/7)

Refuge Website

Refuge Webchat (3PM – 10PM | Mon – Fri)

Refuge BSL Webchat (10AM – 6PM | Mon – Fri)

EMAIL: [email protected]

A national domestic abuse charity for men with a telephone helpline, email and webchat. Access their website for further information and support around domestic abuse.

TEL :  0808 801 0327  (10AM – 5PM | Mon – Fri)

Respect Website

Respect Webchat (10 AM – 11:40AM Wednesdays | 2PM – 4PM Thursdays)

EMAIL: [email protected] (9AM – 5PM | Mon – Fri )


The UK’s largest community of Counsellors and Psychotherapists of Black, African, Asian and Caribbean Heritage. Their primary focus is to support people from these heritages, however, they are open to other People of Colour who are affected by oppression due to the colour of their skin. Their website offers a directory of therapists as well as resources, blogs, training and events.

BAATN Website


Support for people of all genders and ages who live or work in Lincolnshire, who have been affected by any form of sexual violence at any point in their lives and are willing to engage in support/therapy relating to these experiences. Access their website for self-referral counselling, group therapy, webchat and email support as well as the phoneline.

TEL :   0808 500 2222 (24/7)

Lincolnshire Rape Crisis Website

EMAIL: [email protected]

Victim Lincs is a service put in place by the Police and Crime Commissioner, providing victims of crime with invaluable help, support and guidance. Victim Lincs can refer you to Victim Support or other specialist coping and recovery services.

TEL : 01522 947 510 (8AM – 4PM | Mon-Fri)
TEL : 0808 168 9111 (24/7)

Victim Lincs Website


EMAIL: [email protected]

Confidential support with alcohol, drugs or mental health for you or if you are concerned about someone else. The service offers listening as well as help with accessing other services and ongoing recovery support local to you.

We Are With You Website

(9AM – 9PM | Mon – Fri & 10 AM – 4PM | Sat & Sun)


Part of The National Gambling Support Network, formerly known as ‘The National Gambling Treatment Service’, GamCare provide free, confidential and personalised support for anyone who’s experiencing harm from gambling, as well as those affected by someone else’s gambling. Face-to-face, online and telephone therapeutic support and treatment is available and you can contact them by phone, WhatsApp, Facebook Messenger and webchat.

TEL : 0808 8020 133 (24/7)
TEL : 020 3031 8881 (WhatsApp)

Gamcare Website